Shipping & Returns

📦 Shipping Information

We ship globally from our warehouses in Europe and Asia.
Orders are typically processed and dispatched within 3–6 business days.
For wholesale or bulk orders, please contact us directly for customized logistics arrangements.

⏱ Delivery Time

Delivery times vary depending on your destination.
Standard international shipping may take 7–14 business days.
We will provide tracking information as soon as your order is shipped.

💰 Shipping Fees

Shipping fees are calculated based on destination and order weight.
Please refer to our shipping rate chart for details.
We currently do not offer free shipping.

🔁 Return Policy

✅ Individual Consumers (EU)

Under the EU Consumer Rights Directive, individual consumers have the right to return online purchases within 14 days of receiving the goods.
Returned items must be unused, unopened, and in original condition.
You are responsible for the return shipping costs.
Please contact us before returning any item.

✅ Individual Consumers (Taiwan)

According to Taiwan’s Consumer Protection Act, consumers are entitled to a 7-day appreciation period for online purchases.
Products must be unopened, unused, and returned with all original packaging.
This period is not a trial period. Please notify us in advance if you wish to return a product.

🚫 Wholesale / Bulk Orders (EU & Taiwan)

Please note: The above return rights apply only to individual consumers.
Wholesale and bulk purchases are not eligible for automatic returns under consumer protection laws in the EU or Taiwan.
Return terms for business clients must be prearranged by contract or mutual agreement.
If you are a wholesale customer and wish to request a return, please contact us directly.

Disclaimer & Additional Terms

The information provided on this page is for general reference only. Actual rights and obligations may vary depending on the governing law of your country or region, as well as the terms of any signed agreement. We reserve the right to update or modify our shipping and return policies at any time without prior notice.

For wholesale or business clients (B2B), all terms—such as return eligibility, liability, and delay risks—must be explicitly agreed upon in writing. In the absence of a contract, clients are deemed to have accepted the general terms outlined on this page.

Due to regulatory restrictions, certain products (e.g., food, hygiene-related goods) are not eligible for return once opened. If you have any questions, please contact us within 7 days of receipt—we are happy to assist.