Privacy Policy

Last updated: May 14, 2025

Introduction

Please note: This Privacy Policy is originally written in English. All translations are provided for convenience only. In case of discrepancies, the English version shall prevail.

At JasGrace International Corp., we value transparency, integrity, and trust—not only in the products we create, but in how we handle your personal data. We carefully select our partners and service providers, and prioritize working with vendors we know and trust, especially when it comes to privacy.

This Privacy Policy describes how we collect, use, store, and disclose your personal information when you visit, use our services, or make a purchase from jasgrace-intl.com ("Site") or otherwise communicate with us. "You" and "your" refer to anyone interacting with our services, whether as a customer, visitor, or user.

We comply with applicable data protection laws, including the EU General Data Protection Regulation (GDPR), the Austrian Telecommunications Act (TKG), and relevant local laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "Last updated" date.

1. What Is Personal Data?

Personal data refers to any information relating to an identified or identifiable person. This may include your name, address, email, phone number, IP address, or browsing and purchase history.

2. How We Collect Personal Data

We collect your information through three primary channels:

a) Information You Provide Directly

  • Contact details (name, email, phone, shipping and billing address)
  • Account credentials (username, password)
  • Order details and payment confirmation (we do not store card numbers)
  • Customer support messages or form submissions

b) Information Collected Automatically

  • IP address and geolocation
  • Browser/device type and interaction behavior
  • Cookie preferences and on-site actions

c) Information from Third Parties

  • Payment processors (e.g. Shopify Payments, PayPal)
  • Analytics providers (e.g. Google Analytics, Meta Pixel)
  • Newsletter and CRM services (e.g. Klaviyo)
  • Loyalty program provider (Smile.io)

3. How We Use Personal Data

We use your data for the following purposes:

  • Processing orders and shipping goods
  • Managing your customer account
  • Sending transactional and support emails
  • Marketing and advertising (only with your consent)
  • Personalizing services and promotions
  • Fraud detection and security
  • Fulfilling tax and legal obligations

4. Cookies and Tracking

Our site uses cookies to improve your shopping experience, remember settings, and analyze usage patterns. Cookies used include:

  • Google Analytics (anonymized IPs, 26-month retention)
  • Meta Pixel (remarketing)
  • Klaviyo (for newsletters)
  • Smile.io (for loyalty programs, stores data in Canada)

You can control cookies in your browser settings. Disabling them may affect site functionality.

5. Data Storage and Retention

We store data only as long as needed for our business and legal obligations:

  • Contact/order info: 7 years (tax purposes)
  • Product liability data: up to 10 years
  • Inquiry data: 6 months
  • Analytics: up to 26 months

6. Data Sharing

We share data only when necessary, and never sell personal data. Sharing includes:

  • Payment/shipping partners
  • Analytics and marketing services
  • Tax advisors or legal authorities (as required)
  • Business affiliates or successors in case of restructuring

Sensitive data is never shared without your consent.

7. Third-Party Sites and Links

Our site may link to third-party platforms. We are not responsible for their privacy practices. Please review their policies before sharing any data.

8. Children's Data

Our services are not designed for users under age 16. We do not knowingly collect data from minors. If you believe your child has shared data with us, please contact us to request deletion.

9. International Transfers

Data may be processed or stored outside your home country. For EU residents, we use Standard Contractual Clauses or equivalent legal mechanisms for such transfers.

10. Security Measures

We implement technical and organizational safeguards to protect your data. However, no internet transmission is completely secure. For sensitive communications, postal mail is preferred.

11. Your Rights

You may be entitled to:

  • Access or correct your data
  • Request deletion or restrict processing
  • Object to use or withdraw consent
  • Request data portability
  • Opt out of targeted advertising or sharing
  • Appeal data decisions

To exercise these rights, email us at info@jasgrace-intl.com. We may verify your identity or request authorization from an agent acting on your behalf. You can also contact your local data protection authority.

12. Managing Communications

You may unsubscribe from marketing emails anytime. Transactional and order-related emails will still be sent as necessary.

13. Contact

JasGrace International Corp.
Email: info@jasgrace-intl.com
For mailing address and local contact details, please refer to our Contact Us page.